Shipping policy

Where we ship

We currently ship to addresses within the United States.

Processing time

Every candle is poured to order in our Minneapolis studio. Orders ship within 5–10 business days of purchase. Business days are Monday through Friday, excluding holidays.

Shipping rates

Shipping costs are calculated at checkout. Orders of $75 or more ship free within the United States.

Tracking

When your order ships, you'll receive an email with a tracking number. Once shipped, most orders arrive within 2–7 business days, depending on your location and the carrier.

Lost, delayed or damaged packages

If your tracking hasn't updated in several days or your package arrives damaged, email us at dj@carboncandle.com and we'll work with the carrier to sort it out. See our Refund Policy for damaged items.

Address changes

Please double-check your shipping address at checkout. If you need to change it, email us as soon as possible. We can update it any time before your order ships.