Refund policy

Every Carbon Candle is handmade in our Minneapolis studio, and we want you to love yours. If something isn't right, here's how we'll make it right.

Returns

You can return unused, unlit candles within 30 days of delivery for a refund. To start a return, email us at dj@carboncandle.com with your order number. We'll reply with the return address and instructions.

• Items must be unused, unlit and in their original packaging.
• Return shipping is paid by the customer. We recommend a tracked service, since we can't refund a return that never reaches us.
• Original shipping charges are not refundable.

Damaged or defective items

Ceramic is sturdy, but shipping isn't always kind. If your order arrives broken or defective, email us a photo of the item and packaging within 7 days of delivery. We'll send a replacement or a full refund, whichever you prefer. You don't need to send the damaged item back.

Handmade variation

Each vessel is thrown and glazed by hand, so color, speckling and pattern vary slightly from piece to piece and from our photos. These natural variations are part of the process and aren't considered defects.

Final sale items

Custom orders and studio refills are final sale unless they arrive damaged or defective.

Exchanges

The fastest way to get a different design or fragrance is to return the original item as described above and place a new order.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 business days. Depending on your bank, it may take a few more days to appear.

Questions

Email dj@carboncandle.com and we'll help.